FAQ

Frequently Asked Questions

How much is shipping?

Shipping is free worldwide on every order. No minimum spend required.

How long does delivery take?

Delivery times vary by location: 3-7 business days for the UK, up to 30 business days for some international destinations. You will receive tracking information once your order ships.

What is your return policy?

We offer a 14-day return policy. If you are not satisfied with your purchase, contact us within 14 days of receiving your order to arrange a return and full refund.

Are your products safe for pets?

Yes. All our products are made from pet-safe, non-toxic materials. We test every product for durability and safety before listing it.

How do I track my order?

Once your order ships, you will receive an email with a tracking link. You can also contact us anytime for an update.

Can I change or cancel my order?

If your order has not yet shipped, contact us immediately and we will do our best to accommodate changes or cancellations.

Do you ship to my country?

We ship worldwide. If you have a delivery address, we can probably get it to you.

How can I contact you?

Visit our Contact page to send us a message. We respond within 24 hours.